FAQ
Use this text to share information about your product or shipping policies.
What makes 100% Merino wool different from other fabrics?
Merino wool fibers are ultra‑fine, allowing for exceptional softness without itch. They’re naturally thermoregulating, moisture‑wicking, and odor‑resistant—so you stay comfortable and fresh whether you’re in the boardroom or on a backcountry trail.
What is the micron count of your Merino fibers?
We use ultra‑fine Merino fibers—thinner than traditional wool—for next‑to‑skin softness and itch‑free comfort. While we don’t publicize the exact micron number, our knit structure and fiber selection ensure a balance of softness, durability, and resilience.
Will my Merino pieces shrink in the wash?
When cared for as directed, your Merino garments will hold their shape and size through hundreds of cycles. Always follow our simple care instructions to keep them looking like new.
Are these garments really machine washable?
Yes! We’ve engineered our Merino knits for everyday ease. Read more about care instructions here.
Can I iron or dry‑clean these garments?
Because our Merso knits are machine‑washable and wrinkle‑resistant, ironing is rarely needed. Read more about this here.
Will it keep me warm in cold weather?
Absolutely! Our Merino’s natural thermoregulating properties adapt to your body temperature, insulating when it’s cold and releasing heat when it’s warm. Whether you’re facing winter chills or summer heat, it keeps you comfortable across a wide range of conditions.
Is this suitable for high‑intensity activities?
Yes. Our knits combine moisture‑wicking, quick‑drying, and natural odor resistance with a naturally elasticstructure, making them ideal for everything from gym sessions to trail runs.
How many wears before I need to wash?
Thanks to our Merino’s antibacterial and odor resistant nature, you can comfortably wear most pieces three to five times between washes. Often, you can wear them even longer depending on your activity level, without any noticeable odors.
How do I remove stubborn odors or stains?
For odor‑control, allow your Merino to air out between wears, its natural fibers will neutralize smells. For stains, pre‑treat with a gentle wool detergent, then launder as usual. Avoid bleach or fabric softeners.
How do I choose the right size?
Our Fit Guide provides precise body measurements for each style (crewneck, zip up, V neck, long sleeve polo). The fit is designed to run slightly, tactically large to ensure comfort and shape retention over time. Check the detailed chart on each product page.
How long does shipping take?
- Domestic (EU): 2–4 business days
- International: 5–10 business daysWe also offer express options at checkout for next‑day delivery within the Netherlands.
What is your return policy?
We offer free returns within 30 days of delivery. Items must be unworn, unwashed, and with all tags attached. Once we receive your return, we’ll process a full refund to your original payment method within 3–5 business days.
Do you offer bulk discounts?
Yes! email business@merso.com for custom pricing and dedicated support on bulk or corporate orders.
Still have a question?
Reach out to our Customer Care team at support@merso.com