FAQ
Learn more about our products, materials, and the values that power Merso
What makes Merso different from other knitwear brands?
We blend nature and technology. Our merino wool offers natural temperature regulation, breathability, and odor resistance, while advanced knitting ensures precision fit and lasting quality. Every piece is designed to perform as hard as you do.
What makes 100% Merino wool different from other fabrics?
Merino wool fibers are ultra‑fine, allowing for exceptional softness without itch. They’re naturally thermoregulating, moisture‑wicking, and odor‑resistant—so you stay comfortable and fresh whether you’re in the boardroom or on a backcountry trail.
Will my Merino pieces shrink in the wash?
When cared for as directed, your Merino garments will hold their shape and size through hundreds of cycles. Always follow our simple care instructions to keep them looking like new.
Are the knits really machine washable?
Yes! We’ve engineered our Merino knits for everyday ease. Read more about care instructions here.
How do I wash my Merso knit?
All our garments are machine washable on a gentle cycle (max 40°C). We recommend air drying and avoiding tumble dryers to preserve the fiber’s integrity.
Can I iron or dry‑clean these garments?
Because our Merso knits are machine‑washable and wrinkle‑resistant, ironing is rarely needed. Read more about this here.
Will the knits keep me warm in cold weather?
Absolutely! Our Merino’s natural thermoregulating properties adapt to your body temperature, insulating when it’s cold and releasing heat when it’s warm. Whether you’re facing winter chills or summer heat, it keeps you comfortable across a wide range of conditions.
Are the knits suitable for high‑intensity activities?
Yes. Our knits combine moisture‑wicking, quick‑drying, and natural odor resistance with a naturally elasticstructure, making them ideal for everything from gym sessions to trail runs.
How do I remove stubborn odors or stains?
For odor‑control, allow your Merino to air out between wears, its natural fibers will neutralize smells. For stains, pre‑treat with a gentle wool detergent, then launder as usual. Avoid bleach or fabric softeners.
How do I choose the right size?
Our Fit Guide provides precise body measurements for each style (Crew Neck, Zip Up, V-Neck and Long Sleeve Polo). The fit is designed to run slightly, tactically large to ensure comfort and shape retention over time. For more details, check the chart on each product page.
How does Merso ensure its production is sustainable?
Merso practices controlled production to reduce waste and maintain high quality, producing only what’s needed. We craft every piece from natural merino fibers, a renewable and biodegradable alternative to synthetics. This approach ensures long-lasting comfort and performance—without contributing to microplastic pollution.
How long does shipping take?
- Netherlands: Next day delivery (with express option)
- Domestic (EU): 2–4 business days
- International: 5–10 business days
What is your return policy?
We offer free returns within 30 days of delivery. Items must be unworn, unwashed, and with all tags attached. Once we receive your return, we’ll process a full refund to your original payment method within 3–5 business days.
How much does shipping cost within the EU?
Shipping in the Eu costs 4,95€
Still have a question?
Reach out to our Customer Care team at support@merso.com, they will offer further help with your questions!

